Shipping and Delivery
In view that we run our business on "made to order" basis, please allow approximately 4-7 weeks of lead production time for your order to be despatched.
For Domestic orders within Malaysia, all shipment will be made via DHL E-Commerce and shall be fully insured upon request.
For International orders, customers are responsible for any customs and import taxes that may apply. Orion Jewellery KL will not be responsible for delays due to custom checking. Shipping insurance is optional.
Returns and Refunds
We run our business on a "made-to-order" basis in which we only make pieces that are custom to fit your requirements. In this respect, we have a strict policy of not accepting refund, return or exchange. For the avoidance of doubt, all orders placed with us shall be deemed as custom-made and/or bespoke due to the made-to-order processes.
Privacy Policy
Orion Jewellery KL respects the privacy of its Members. This is our policy on personal information collected through this website.
For as long as a Member of Orion Jewellery KL and maintains his/her Membership with the Orion Jewellery KL, their information will remain with Orion Jewellery KL. Orion Jewellery KL will take all practicable steps to ensure the security of the data at all times from any unauthorised access. The Orion Jewellery KL will endeavour not to disclose any personally identifiable information to any organization unless necessary for feasible operation and/or if the Orion Jewellery KL is legally required to do so by law. Members will be treated as having given permission for disclosures referred to in this policy.